Privacy Policy

Effective Date: February 24, 2025
Last Updated: February 24, 2025

1. Introduction

Tree Town Preschool (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our families, staff, and students. This Privacy Policy outlines how we collect, use, and safeguard your personal information when communicating via messaging platforms, including but not limited to SMS, email, Procare, and other direct messaging services.

2. Information We Collect

When you communicate with Tree Town Preschool through messaging services, we may collect the following types of information:

Personal Identifiable Information (PII): Name, phone number, email address, and child’s name.
Messaging Content: Messages sent or received, including inquiries, responses, and other communications.
Technical Information: Message timestamps, delivery status, and platform usage data.

3. How We Use Your Information

We use your information for the following purposes:

To provide updates regarding your child’s enrollment, schedule, and activities.
To send important school notifications, including emergency alerts, closures, and event reminders.
To communicate with parents/guardians regarding billing, tuition, and policy updates.
To respond to inquiries and provide customer support.
To comply with legal and regulatory requirements.

4. Opt-In & Opt-Out Methods

Opt-In: To subscribe to our messaging services, you must send START or SUBSCRIBE to our designated number or provide consent during enrollment.
Opt-Out: You may opt out of non-essential messaging (e.g., promotional messages) at any time. Reply 'STOP' or 'UNSUBSCRIBE' to any message you receive from us.
Opting out of essential messages (such as emergency alerts or important school notices) may impact your ability to stay informed about critical school updates.
For assistance, text HELP or contact us at info@treetown.school.

5. No Marketing Use & Information Sharing

We do not share your mobile information with third parties for marketing purposes.
Your information is only shared with trusted third-party service providers that facilitate our messaging communications (e.g., Procare, email services) under strict confidentiality agreements.
We may share your information when required by law, regulation, or government request.
In case of emergencies, we may disclose your information to protect the health and safety of our students and staff.

6. Data Security & Protection Measures

We take the protection of your data seriously and have implemented the following security measures to prevent unauthorized access, sharing, or misuse of user data:

🔒 Access Controls: We implement strict access controls, ensuring only authorized personnel have access to sensitive information.

📋 Employee Training: Our employees receive regular training on data privacy, security best practices, and compliance requirements to prevent unauthorized sharing of user data.

📊 Regular Audits: We conduct routine security audits and compliance checks to ensure that user data is managed securely and in line with privacy regulations.

🚨 Incident Response: In the event of a data breach or unauthorized access, we have protocols in place to investigate, mitigate, and notify affected individuals as required by law.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill communication purposes or comply with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant changes will be communicated via email or messaging platforms.

9. Contact Information

If you have any questions about this Privacy Policy or wish to update your preferences, please contact us:

📍 Tree Town Preschool
📧 info@treetown.school
📞 281-789-3013

For more details, please refer to our Privacy Policy.